Frequently Asked Questions

The policies are professionally written templates designed to reflect current UK law and regulatory guidance. They are not a substitute for legal advice. We recommend having your policies reviewed by a qualified UK solicitor or HR compliance professional before formally adopting them — particularly for regulated sectors such as healthcare, financial services or education.

Every policy is generated using your specific answers from the questionnaire. Your organisation name, sector, registered structure, key personnel (CEO, HR director, DPO, legal counsel), HR email, review dates, and dozens of other details are inserted throughout every document.

Certain policy sections are also conditional — for example, if you do not use AI tools, the AI governance policies are excluded. The result reads as if it was written specifically for your organisation, because it was.

We strongly recommend a professional review before formal adoption, particularly for your first set of policies and for any policies covering high-risk areas (data protection, AI governance, disciplinary procedures).

However, many smaller organisations use these documents as an immediate practical starting point and commission a review during a later compliance audit cycle. The documents are written in plain English and structured to be straightforward for a solicitor to review quickly.

This is the core value of a subscription. Our team monitors UK law, ICO guidance, ACAS codes of practice, tribunal decisions and sector-specific regulatory publications. When something changes that affects policies in our library, we update the affected templates and the new versions become available to subscribers immediately.

You also receive a quarterly briefing email summarising what changed, which policies were updated, and what (if anything) you need to do.

Yes. Our data protection and privacy-related policies (Data Protection Policy, Privacy Notice, Data Retention Policy, DSAR Procedure, and others) are written to reflect the requirements of the UK GDPR and the Data Protection Act 2018, including updates from the Data (Use and Access) Act 2025. We update these policies when ICO guidance or enforcement decisions indicate that the standard of practice has shifted.

The Full Suite Standard tier includes 45 policies covering HR, governance, data protection, IT security, AI governance and more — designed for private sector organisations of any size.

The Full Suite Government tier includes all 45 standard policies plus 19 additional addenda written for public sector bodies: councils, NHS organisations, schools, universities and other public bodies. The government addenda cover public accountability, FOI compliance, NHS Data Security and Protection Toolkit requirements, and public sector AI governance frameworks.

You can cancel your subscription at any time by emailing sales@companypolicies.co.uk with the subject line "Cancellation Request" and your account email address. We will confirm your cancellation and your access end date within one business day. Full cancellation terms are set out in our Terms of Service.

"Compliance Currency" is our shorthand for the commitment to keep your policies current as UK law changes. When you subscribe, you receive a living compliance framework — not a one-off document. When relevant regulations, ICO guidance, or ACAS codes change, we update your policies automatically and notify you via the quarterly briefing.

Your documents always reflect the current state of UK law, so you are never caught with outdated documentation at an audit, tribunal, or procurement review. This is the core reason compliance managers choose a subscription over a one-off purchase.

When we update a policy template in response to a regulatory change, the updated version becomes available in your account immediately. You will receive an email notification telling you which policies were updated and why. To download the updated version, log in and use the regenerate button in your document dashboard. Your previous versions remain archived in your version history so you always have an audit trail.

Document generation takes approximately 15 minutes from completing the questionnaire. Once generated, your documents are available to download immediately as PDF files. There is no waiting period and no manual review step.

Yes. The data you provide through the questionnaire is used solely to generate your policy documents and is not shared with third parties for any other purpose. We do not sell your data or use it for advertising. Full details are in our privacy policy.